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Speaking with a senior leader of a wireless company today, I asked, “Why are you in a commodity industry that is one of the most reviled business sectors?” Confusing bills, bill shock, incomprehensible and restrictive contracts and pricing systems, termination fees, brutal competition that ignores customer needs, and all this adding up to absurdly huge [...]
† There is so much that can be learned – both from the light and from the dark.†In this wonderful video, Patrick Henry Hughes teaches us lessons about potential.† Watch the video – it speaks more directly than anything I might describe to you. †
Last week the Secretan Center made a little bit of history — we certified an inaugural team of Higher Ground Leadership(R) practitioners from across North America using the new material from my latest book, The Spark, the Flame, and the Torch. We lived together for three days surrounded by beautiful art and gorgeous scenery, learned, laughed [...]
I read a press release this morning in which the first line was, “Big business has fallen from grace.” I come from a generation and a belief that the greatest agent for change in our world is big business. I’ve also come to the conclusion that, very often, big business does not understand, or know [...]
I have long been fascinated by the workings of†our education systems. Often, the work I do with senior leaders requires moving through some dysfunctional behaviors to bring about functional, high-performance practices. I often wonder, “Where did these people learn that being dysfunctional will achieve their aims”? And I am forced to conclude that they learned [...]