About Us

The Secretan Faculty

Pam Bilbrey
Pensacola, FL
United States

As a management consultant, coach and professional speaker, Pam Bilbrey actively assists organizations in achieving greater levels of excellence. During two decades of service with Baptist Health Care, Pam served as Senior Vice President of Corporate Development where she had executive level responsibility in providing strategic direction, operational planning, and overall leadership for both existing and start-up businesses within the corporation. She also founded the Baptist Health Care Leadership Institute, a nationally respected consulting firm that has assisted more than 500 organizations in achieving high patient satisfaction.

Pam has served as a senior consultant with several national healthcare organizations, has written dozens of articles on marketing, strategic planning, employee engagement, leadership development and has contributed to over 50 published articles. She is the co-author of the book BreakOUT: Unleash the Power of Human Capital and author of Reflections on Leadership: Rants, Raves and Realities. Her most recent book is, Ordinary Greatness: It’s Where You Least Expect It…Everywhere.

During her career she initiated two award-winning national educational franchises, served as the primary author of a series of customer satisfaction instruments and developed a national customer satisfaction data center. She recently served on the boards of the Society for Healthcare Strategy and Market Development and the Institute for Human and Machine Cognition and was appointed by former Governor Jeb Bush to the Florida Board of Governors which oversees all state universities.

Pam's recent accolades include receiving the 2007 Individual Excellence Award from AHA’s Society for Healthcare Strategy and Market Development, being named one of the Top 100 People in Leadership Development by Leadership Excellence Magazine in 2008 and the Pensacola News Journal Businesswoman of the Year, 2008.

Pam is qualified by a Master’s of Science degree, a MBA degree and over 25 years in executive leadership positions. More importantly, she is passionate about her work and accepts nothing less than excellence in all endeavors.

Back